Testimonials

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Roger Hall

IT Manager

Petro Card

"We feel fortunate to have found NWCS as our IT support vendor. We have implemented a WAN using MPLS and a SQL system used for reporting with NWCS. NWCS is an excellent augmentation to our IT staff."

Darrin McDermott

ESM Consutlting

Engineers, LLC

"Northwest Computer Support is my IT partner. ESM has relied on NWCS for a number of years to keep the computer network operational and fit. NWCS has been making sure the IT systems are secure and configured optimal performance."

Steve Dunham

Information Technology Director

Emerald Downs

"We started working with NWCS over 10 years ago, and they've done a great job for us. They have the skills, experience and responsiveness to handle all our IT needs. We trust NWCS to make recommendations and implement the technology we need to keep our business running smoothly."

Tamara Georgick

IT Manager

Washington State Historical Society

"NWCS was great about answering our questions, helping us select products and doing the hands-on configuration to make sure all of the applications worked in harmony. NWCS has been instrumental in attaining our goals to create a secure business network and an accessible web presence to showcase our rich historical collections."

Andrew Homan

Network Administrator

YMCA of Tacoma and Pierce County

"NWCS has helped us successfully implement new technologies since we began working with their people several years ago. NWCS implemented a SharePoint Portal Server last year to help us better manage our membership documents. We will rely on their experience and expertise to plan and budget for all upcoming IT projects!"

Denny Smith

IT Director

Carnitech US Inc.

"Northwest Computer Support is a highly competent and trusted partner for us. They provide not only the strategic insight into how technology can help our business but are there on a regular basis to keep us running smoothly. Before Northwest Computer Support came along I was running all of the helpdesk for our company. Now that we have a trusted partner I can get back to my job as a sales manager."

Jonathan P. Deex CEO

North Star Ice

Equipment Corp.

"NWCS has been a valuable partner and advisor to North Star Ice Equipment. NWCS has helped us take a more strategic approach to our IT infrastructure and worked with us to implement a longer range approach to invest in new hardware and to develop a back up process that has reduced our vulnerability to business interruption."

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Northwest Computer Support Makes Aggressive Managed Services Moves

NWCS expands its current offerings and brings in former Alvaka Networks CTO Rex Frank to lead the effort.

Tukwila, WA (Channel Insider) January 17th, 2008 Northwest Computer Support is aggressively moving into the managed services space by expanding its current offerings and hiring former Alvaka Networks Chief Technology Officer Rex Frank to take charge of the initiative.

NWCS currently offers about 15 customer services on a fixed-fee maintenance plan but plans to add services and expand that number to between 50 and 60 by the end of 2008, Tom Rash, NWCS president, told Channel Insider. "We don't think that's a stretch, though it is aggressive. We have customers on a maintenance agreement now, and we'll try to convert those and add additional customers," Rash said.

NWCS will offer business continuity, disaster recovery, unified communications and print management services in addition to its stable of IT maintenance and product resale services, said Rash.

For most solution providers, vendor management begins with the customer. Whether your company targets small, midsize or enterprise businesses, you first need to discover their needs and address them with the right technology solutions.

While NWCS has been an MSP (managed services provider) for about two years, the company wasn't having much success at customer recruitment and wasn't seeing much return on its investment. "I was trying to build out an MSP practice when I had spare time, but we were making such slow progress," Rash said.

At first, neither customers nor NWCS's sales force grasped the importance of the managed services concept, but Rash continued to press for growth. "I knew that [managed services] was happening, and it was going to be huge in the SMB [small and midsize business] space where we play," he said.

However, in late 2007, NWCS suddenly had more customers than the company could handle, demanding managed services that the company didn't have the resources to provide. The addition of Frank gives NWCS the ability to deliver those services, increase customer and sales force education, and grow the business, Rash said.

"I have to focus on service delivery process improvement and educate customers and the sales team so we can keep this momentum going," said Frank. The company currently uses Level Platforms technology to deliver managed services and is looking for 'horizontal market' customers rather than focusing on specific verticals.