Both small and large businesses today are utilizing outside managed print services (MPS) to manage their office printers. By using managed print services, they are able to lower overall costs, improve productivity, increase efficiency and reduce burdens on IT staff.
There are several managed print service providers on the market today and each of them offer unique solutions and features. However, there are several things you should look for when choosing a managed print provider that is right for you.
Make sure the company you choose has fully integrated services. In other words, pick a company that manages every facet of your printing needs, including auditing, management, maintenance of printers, faxes, all-in-ones and consumables replenishment.
Choose a provider that offers full technical support from experienced printer consultants. If printing issues are diagnosed and fixed quickly and easily, it will save you money in the long run of extra repair costs and downtime.
Look for a managed print services partner who uses the latest software and technologies. Many of them have sophisticated tools that can monitor the status of your fleet and automatically ship and replenish supplies when they are needed. Good monitoring also allows for proactive maintenance and service of your hardware.
The goal of using managed print services is to save your company money. A good MPS provider will offer a variety of price points and affordable solutions. They’ll explore different ways to save you money and only charge you when money needs to be spent.
The best MPS providers will be able to service and provide supplies for a multitude of different printer brands. They should also be able to offer you a selection between originally manufactured cartridges or remanufactured cartridges.
When selecting a MPS provider, make sure to ask lots of questions. A knowledgeable consultant will be able to discuss improving workflow, managing the document environment and optimizing your current infrastructure. By asking the right questions, you’ll be better able to determine if your prospective services partner is current in their knowledge and skills and how they will be able to help your particular organization.
The majority of businesses who choose to have their print services managed by an outside team realize lower costs, greater efficiency and better productivity. The key is finding the right managed print services company for you. Follow these steps to find a well-rounded, experienced provider with great customer service practices who uses the latest technologies.